Shipping policy
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and may vary due to factors beyond our control.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the selected shipping method.
We may offer:
- Free shipping on eligible orders.
- Special shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available).
Delayed or Lost Shipments
While we work with reliable shipping partners, delays can occasionally occur due to weather conditions, customs clearance, or carrier issues.
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: [Your Email Address]
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect addresses provided at checkout.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of receiving your order and provide photos of the damaged item and packaging.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: oltenbcap@gmail.com
Thank you for shopping with us.